Reference

How We Safeguard Your Account and Payment Information

Your account details, deposit history, and withdrawal records stay encrypted and separate from public view.

Encrypted account accessLocal payment verificationData retention standards
koi 88 How We Safeguard Your Account and Payment Information
REACH OUR TEAM

Contact Us About Your Privacy Rights

Live Chat Open your account and tap the support icon at the bottom right of the lobby. Our team responds during operating hours, usually within 10 minutes, to answer privacy questions and help you manage your data.
Email Support Send a privacy request to [email protected] with your account email and the details you want to review or change. We reply within 48 hours with confirmation and next steps.
Account Settings Log into your account, go to Profile, and select Privacy & Security to view what we hold about you. From there you can update your contact details or request data export.
DATA SAFETY INSIDE

How We Keep Your Information Secure

Encryption Standard

All data moving between your phone or desktop and our servers travels through TLS 1.2 encryption. Your withdrawal confirmations, deposit receipts, and account statements are stored encrypted on our backend.

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, we match your transaction ID to your account within seconds and verify you own the payment method. Withdrawals are verified before funds leave our account to yours.

Cookie and Tracking

We use cookies to keep you logged in and to remember your table preferences. You can clear cookies from your browser settings anytime. We do not track you off-site or share cookie data with advertisers.

Account Access Control

Your login credentials are hashed and stored separately from your personal data. We offer optional two-factor authentication via email or SMS to add a second layer of security to your account.

Data Retention Window

We keep your account information, bet history, and payment records for the duration of your account plus seven years after closure, where local law permits, to meet regulatory and dispute-handling requirements.

Your Request Rights

You can ask us to show you all data we hold on your account, correct inaccurate details, or request deletion where applicable. Submit requests via live chat or email; we respond within 14 days.

Your Privacy Questions Answered

Your account data stays on our servers for seven years after closure so we can settle any disputes, refund claims, or compliance queries. After that period, personal details are deleted unless we're required by law to retain them longer. Your betting history may be anonymized for internal analysis.

No. We do not sell or share your personal data with third parties for marketing or any other use. We share only what's necessary with payment processors like DANA, OVO, GoPay and QRIS to process your deposits and withdrawals, and with banking regulators where local law requires it.

Your payment details are encrypted before they reach our server and are verified against your registered account in real time. We never store your full payment credentials; we only keep a token to recognize your payment method on future deposits. Each transaction is logged and traceable.

Yes. Log into your account, go to Profile, then Privacy & Security, and select 'Download My Data'. Your request is processed within 48 hours and sent to your registered email as a CSV file or PDF with all account activity, deposits, withdrawals, and personal details.

We use your gameplay data to calculate accurate payouts, detect fraud, and improve game performance. We may also analyze betting patterns anonymously to understand which games are popular in Bandung or Medan, but never to profile you or target you with ads outside our platform.

Contact our support team via live chat or email [email protected] and request account closure and data deletion. Depends on local law, we'll delete personal data after the retention window expires. Your right to be forgotten is respected within legal and compliance limits.

Yes. Your password is hashed using industry-standard algorithms before storage and is never readable by our staff. If you forget it, we can send a reset link to your registered email; you then set a new password that is hashed again before being saved.