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Our Terms Shape How Your Account Works

When you open an account with koi 88, you agree to our terms — the rules that keep your deposits, withdrawals and gameplay safe.

Account security & verificationWithdrawal and deposit termsFair play and dispute resolution

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What These Terms Cover

koi 88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern how you deposit, play and withdraw on koi 88. They apply the moment you create your account, and they stay in force every time you log in from Bandung, Medan or anywhere else in Indonesia where local law permits. Your account is personal

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and non-transferable; you're responsible for keeping your login details and recovery email secure. When you make a deposit via DANA, OVO, GoPay or QRIS, you're confirming you meet our age requirement and agree to these terms. Withdrawals are processed through the same method you deposited from,
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and we verify your identity before any payout clears. If you spot activity you don't recognise, contact our support team immediately. These terms apply for the duration of your account; if you close it, we retain transaction records in line with local law and payment-provider requirements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Where to Ask About Your Account Terms

Questions about our terms, your account or a transaction? Our support channels are open to help you understand your rights and resolve disputes fast.

Live Chat Open the chat widget in your account lobby during our support hours — we aim to answer account and terms queries within minutes.

Email Support Send questions about your terms or account status to our support inbox; we reply within 24 hours on business days.

Telegram Join our community channel for updates on account features and term changes; use direct message for urgent account issues.

ACCOUNT SAFETY

How We Protect Your Account and Data

Your security and data privacy are core to how we run these terms. We encrypt your login credentials, payment details and withdrawal records using standard industry protocols.

Data Encryption

All account logins, deposits and withdrawal requests are encrypted end-to-end so only you and koi 88 can see them.

Account Verification

We verify your identity before your first withdrawal and periodically after — this protects your account from unauthorised access.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are processed through secure gateways that match Indonesia banking standards.

Data Retention

We keep your account records for as long as your account is active, plus 5 years after closure to comply with local law.

Request Your Data

Email support to ask for a copy of everything we hold about your account, or to request corrections to your profile.

Session Management

Your session times out after inactivity to keep unauthorised users from accessing a device you've left logged in.

Questions About Your Account Terms

Use the 'Forgot password' link on the login page to reset it via your recovery email. If you no longer have access to that email, contact support with proof of identity and we'll verify your account before issuing a reset link.

No. Your deposit method must be registered in your name. All DANA, OVO, GoPay and QRIS transactions are tied to your verified identity for compliance and fraud prevention. Deposits from other names will be rejected or reversed.

Most withdrawals via DANA, OVO, GoPay and QRIS clear within 1–2 hours once we verify your identity and account balance. Bank transfers may take 1–3 business days depending on your bank's processing speed.

Contact our support team within 7 days of the transaction with details. We'll investigate by cross-checking your account logs, device history and payment records, then respond with findings and any refund within 10 business days.

Deposit and withdrawal limits depend on local law and your payment method. Check your account settings or contact support to see your current limits and how to request adjustments if needed.

We monitor accounts for unusual patterns and may temporarily lock your account to protect it. We'll contact you via email and ask you to verify your identity before we unlock it. This keeps your funds safe from unauthorised access.

Yes. Email support to request account closure. Any remaining balance will be withdrawn to your registered payment method within 5 business days. Your account data will be retained for 5 years after closure per local legal requirements.

Our Terms Shape How Your Account Works

Where to Ask About Your Account Terms

How We Protect Your Account and Data

Data Encryption

Account Verification

Payment Security

Data Retention

Request Your Data

Session Management

Questions About Your Account Terms

01 What happens if I forget my login password?

02 Can I use someone else's bank account or digital wallet to deposit?

03 How long does a withdrawal take after I request it?

04 What if I dispute a transaction on my account?

05 Are there limits on how much I can deposit or withdraw each day?

06 What does koi 88 do if my account shows suspicious activity?

07 Can I close my account and what happens to my balance?

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